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PRIVACY POLICY The Quest Group II, LLC’s (“Quest”) privacy policy covers the collection and use of personal information that may be collected by Quest anytime you interact with Quest, such as when you visit our website or when you call our sales or support associates. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Why We Collect Personal Information Why do we collect your personal information? Because it helps us deliver a superior level of customer service. It enables us to provide information to you that you request and keep you posted on Quest’s latest developments and events that you might like to hear about. What Information Do We Collect There are a number of situations in which your personal information may help us give you better service. For example, we may ask for your name, mailing address, phone number, email address, and contact preferences so we can send you information that you request or to notify you of special news and events. We also collect information for market research purposes — such as your occupation — to gain a better understanding of our customers and thus provide more valuable service. We may also collect information regarding customer activities on our website to help us to determine how best to provide useful information to you and to understand which parts of our website are of most interest to you. When We Disclose Your Information Quest takes your privacy very seriously. Be assured that Quest does not sell or rent your contact information to other marketers. To help us provide superior service, your personal information may be shared with legal entities within the Quest group globally who will safeguard it in accordance with Quest’s privacy policy. There are also times when it may be advantageous for Quest to make certain personal information about you available to companies that Quest has a strategic relationship with or that perform work for Quest to provide services to you on our behalf. These companies may help us process information, manage and enhance customer data, provide customer service, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with Quest’s policies. At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is prudent. How We Protect Your Personal Information Quest takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.
Integrity of Your Personal Information Quest has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided. You can help us ensure that your contact information and preferences are accurate, complete, and up to date by checking at our website. And you can request a copy of your personal information by contacting us at the email address below. Cookies and Other Technologies As is standard practice on many corporate websites, Quest’s website may use “cookies” and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We may also use cookies and other technologies to make sure that our online advertising is bringing customers to our website. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we use cookies to customize your experience and provide greater convenience each time you interact with us. As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. Quest will not use the information collected to market directly to that person. Our Commitment to Your Privacy As we said, Quest takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to Quest employees and strictly enforce privacy safeguards within the company. And we do not knowingly solicit personal information from minors or send them requests for personal information. Quest’s website may have links to the sites of other companies. Quest is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies. Privacy Questions If you have questions or concerns about Quest’s Privacy Policy, please email us at info@questgroup.biz or info@piperspring.com. We will endeavor to respond to your inquiry within 30 days. We may update our privacy policy from time to time. The Quest Group II, LLC – 351 Falls Drive, Abingdon, Virginia 24210 Updated: March 7, 2007
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